Return/Cooling-off period
It may happen that you wish to return an order. Perhaps because the product did not meet your expectations or maybe there is another reason you do not want to keep the order. Contrary to the standard cooling-off period of 14 days, whatever the reason, you have the right to cancel your order up to 30 days after receiving it without giving any reason. We believe that you should be able to test products for a longer period.
After canceling, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the cost of return from your home to the web store is at your own expense. These costs amount to approximately €3.70 per letter post with track & trace via DHL, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product must be returned to the entrepreneur with all supplied accessories and, if reasonably possible, in its original condition and packaging. To use this right, you can contact us via support@namtekstore.com. We will then refund the order amount due within 14 days after registering your return, provided the product has been received back in good order.
If the product is damaged or the packaging is more damaged than necessary to try the product, we can charge you for this depreciation of the product. So please handle the product with care and ensure it is well packaged when returned.
Want to exchange the product?
Do you want to exchange your product? That is no problem at all. You can contact support@namtekstore.com for this. However, you bear the costs for returning the product yourself.
I gave a wrong delivery address!
Accidentally gave a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.